How do I order?

 

All orders are taken via email. We aim at responding to all emails within 24 hours. You can email us at admin@staisle.com.au

 

Once your estimate is approved, we will provide you with an invoice with our bank details.

 

Bond Payments must be made by direct deposit and will be individually assessed with your quote

 

Alternatively, contact us via email with the items name, quantity and delivery address and we will send a quote back to you. 

 

 

Quotes and bookings

 

Once a quote has been sent to us, we will endeavour to get back to you within 24 hours. Once we get the all thumbs up, we will send you an order booking with our account details.  Please note: your order is not confirmed until the deposit is cleared. Once payment is confirmed, we will send you through a confirmation receipt.

 

Is there a minimum hire order?

 

Yes. Our floral minimum order is $650. 

 

Fees

Styling and Set-Up: $45 P/H for individual ceremony hire

Pack down: $100 pack down fee applied to midnight pack down. All other individual orders $90

Delivery: $2 per km

Cleaning: $20 for all linen hires

Candle and wax: $20 for all candle/lantern hire

 

 

 

Do you have a delivery fee?

 

Yes, we do! We only charge what is needed so this can vary from wedding to wedding. 

Delivery charges are $2 per km from 4122 for styling set up

Floral Delivery Varies - Please email us for a custom quote

 

 

Do you have a styling fee?

 

Yes and no. If you have our reception decor package, everything is taken care of. For all other orders, a setup fee will apply

 

 

 

Where do you service?

 

Currently, we serve areas of the Sunshine Coast, Brisbane, Gold Coast and Ipswich. If you're unsure if your area is serviced, just email us!

 

 

Are we able to pick up our order?

In order to protect you from damage costs in the event of an accident, we do not allow pick up orders at this time.

 

 

Drop off and Set-Up

 

All drop off and set up times will be arranged a few months prior to your wedding. 

 

 

Payment policies

 

All orders require a non-refundable security deposit due 2 weeks from the first invoice date. Please choose carefully, no changes can be made once the deposit has been made (not applicable to reception decor).

 

What payment methods do you accept?

 

We only accept direct debit, this is to help avoid unnecessary fees.  All bond amounts must be paid by direct debit.

 

 

Bond

 

Yes, all hire orders require a bond. Minimum bond is $50 but will be individually assessed with your quote.

 

Bond payments must be paid by direct debit, we do not accept credit card holds. The money will be refunded back to your account once our items are returned to us in the original condition in which they were hired.

 

Refunds

 

For hire: Deposit cannot be refunded.  Refunds are not accepted within four weeks of the event.

Hire bond will be refunded back to your account once items have been cleared.

 

 

Loss or damage

 

If our products become lost or damaged, we will deduct the retail amount of the product from your bond. If the products are discontinued, 50% of the purchase amount will be deducted from your bond. The leftover bond will then be refunded back to your account.

 

 

Cleaning fee

 

A small $20 cleaning fee will apply to quotes where needed.

 

 

 

 

 

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© 2020 by St. Aisle   Sunshine Coast . Brisbane . Gold Coast . Ipswich

Gold Package