Do you have T&Cs?

You can find our terms and conditions here:

 

 

 

 

 

 

 

 

 

 

How do I order?

 

All orders are taken via email. We aim at responding to all emails within 24 hours. You can email us at admin@staisle.com.au

It helps us if you can provide as much detail as possible in your initial enquiry so we can quote you correctly. Items, Qty, delivery address and any inspirational photos always help!

 

Quotes and bookings

 

Once a quote has been sent to us, we will endeavour to get back to you within 24 hours. All of our estimates and invoices are online which you can access at any time. Our estimates are valid for 2 weeks only and once they expire, they may incur additional fees.

Once we get the all thumbs up and everything looks good to go from your estimate, we will send you an online invoice with payment details.

 

Please note: your order is not confirmed until the deposit is cleared. Once payment is confirmed, we will send you through a confirmation receipt and email! 

I've booked, now what?

You will receive a confirmation email from us with all your goodies! That includes a link to your personal Pinterest board where we track your flower and/or styling inspiration. You will also be provided with your invoice link and our T&C's. 

Around three weeks before your wedding, we will confirm your flowers and delivery dates and times.

Two weeks before your wedding you will receive a run sheet with all your floral inspirations and delivery times.

 

Is there a minimum hire order?

 

Yes. Our floral minimum order is $500

Discounts

We do offer discounts from time to time. Please let us know if you would like to be removed from our mailing list.

For all discounts - only one discount applies to each order. We will apply to highest saving discount offer to your estimate.

You must meet the minimum of $500 for the discount to apply. 

 

Fees

All of our delivery, set up & pick up fees are included in our estimates. These vary depending on the job required. We like to keep things simple and not charge what's not needed.

 

 

 

Do you have a delivery fee?

 

Yes, we do! We only charge what is needed so this can vary from wedding to wedding. 

Styling:

Delivery charges are included in our styling package for Brisbane & The Sunshine & Gold Coast. 

If your wedding is outside these areas - please let us know!

Floral Delivery:

$15 for Brisbane CBD

$75 for Gold & Sunshine Coast & Kingscliff 

$90 Byron & Toowoomba 

 

 

Do you have a styling fee?

 

If you have our reception decor package, everything is taken care of. For all other orders, a setup fee will apply.

 

 

 

Where do you service?

 

Currently, we serve areas of the Sunshine Coast, Brisbane, Gold Coast, Ipswich & Toowoomba. If you're unsure if your area is serviced, just email us!

 

 

Are we able to pick up our order?

In order to protect you from damage costs in the event of an accident, we do not allow pick up orders at this time.

 

 

Drop off and Set-Up

 

All drop off and set up times will be arranged a 3 weeks prior to your wedding. If you're needing an earlier run sheet, simply let us know and we can organise this for you.

 

 

Payment policies

 

All orders require a non-refundable security deposit due 2 weeks from the first invoice date. All of our updated payment T&C's can be found in our T&Cs above.

 

What payment methods do you accept?

 

We only accept direct debit, this is to help avoid unnecessary fees.  All bond amounts must be paid by direct debit.

 

 

Bond

 

Yes, all hire orders require a bond. Minimum bond is $50 but will be individually assessed with your quote.

 

Bond payments must be paid by direct debit, we do not accept credit card holds.

The money will be refunded back to your account once our items are returned to us in the original condition in which they were hired.

 

Refunds

 

Please refer to our T&C booklet above.

 

 

Loss or damage

 

If our products become lost or damaged, we will deduct the retail amount of the product from your bond. If the products are discontinued, 50% of the purchase amount will be deducted from your bond. The leftover bond will then be refunded back to your account.

 

 

Cleaning fee

 

A small $20 cleaning fee will apply to quotes where needed.

 

 

 

 

 

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© 2020 by St. Aisle   Sunshine Coast . Brisbane . Gold Coast . Toowoomba